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nebukatneza
Newbie

Joined: 20/11/2020
Location: Germany
Posts: 2

Posted: 03:17pm 08 Dec 2020

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Hello!

I know I am not the first who asked for this, but again:

Is MicroMite.org
Phone:(+44) 7388 347 822
295 Great West Road
Hounslow, Middlesex. TW5 0DE
UNITED KINGDOM
Phone:(+44) 7388 347 822

still doing some bussines?

I ordered on Sep.23 2020 and I also payed months ago but I got nothing.
Meanwhile I sent two mails regarding may order but I got no response.

Today I try to call the number that is published on the home page "www.MicroMite.org":
Someone picket up and I said my name: the guy on the other end of the line hung up immediatly. Since then no one piced up the phone any more! I tried several times!

For me it starts to look fraudulent.

Regards from germany

Peter

WhiteWizzard
Guru

Joined: 05/04/2013
Location: United Kingdom
Posts: 2960

Posted: 04:32pm 08 Dec 2020

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Hi Peter,

I have answered the phone three times (I assume it is your call that is the same as in your post).
You were clearly able to here me but it was as if no one was there from my point of view - just pure silence.

You can try calling again, or you can email me once again.

I am attempting to to process as many orders as physically possible per day - and this has been the case for many months.

As more emails and phone calls come in, the fewer I get processed each day.

Email when you get a minute and I will respond within 12 hours. Please do check your Junk box too just in case!

Rgds,
Phil

nebukatneza
Newbie

Joined: 20/11/2020
Location: Germany
Posts: 2

Posted: 05:00pm 08 Dec 2020

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Hello Phil,

thank you for your fast reply and nice that you are still alive!

For me it was only important to know that I may get the MaxiMite somewhere in the future, I don't care when. No one really needs things like this - is only just for fun. But two and a half months is quite a long time and I started to think that you are sitting on Waikiki beach, drinking cocktails payed by me an the other guys who ordered something!
;-)

Please take your time then, I will not going to mail or phone you again and I try to stay patient.

Greetings from germany
Peter (order #2805)

WhiteWizzard said Hi Peter,

I have answered the phone three times (I assume it is your call that is the same as in your post).
You were clearly able to here me but it was as if no one was there from my point of view - just pure silence.

You can try calling again, or you can email me once again.

I am attempting to to process as many orders as physically possible per day - and this has been the case for many months.

As more emails and phone calls come in, the fewer I get processed each day.

Email when you get a minute and I will respond within 12 hours. Please do check your Junk box too just in case!

Rgds,
Phil

PilotPirx

Senior Member

Joined: 03/11/2020
Location: Germany
Posts: 105

Posted: 11:19am 07 Jan 2021

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Hi Peter,

did you get your order until today?

I have order #2812 from 29.9.20 and i'm still waiting, no answers on mails.

Greetings from germany too,

Peter

Fabian
Newbie

Joined: 19/12/2020
Location: Germany
Posts: 9

Posted: 12:11pm 07 Jan 2021

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Hi

I ordered my Maximite from MicroMite.org as well. It was delivered 4 or 5 weeks later I think. It was also shipped to Germany.

I contacted them two times. The first time I used the "contact us" option on their website and did not receive an answer. The other time a wrote an email and got an answer on the same day. How did you try to contact them?

Maybe it is just an issue with the "contact us" option. The website seems to be pretty buggy.

But I can tell you, they are not scammers, they are just a little bit slow.

Poppy

Guru

Joined: 25/07/2019
Location: Germany
Posts: 486

Posted: 01:12pm 07 Jan 2021

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Fabian said

But I can tell you, they are not scammers, they are just a little bit slow.

My support, but more than just slow ... totally overcharged ...

... BUT who could have assumed how big this issue got.

Just keep cool, wait and see and look forward to finally getting one.

Andre ... such a GURU?

Coresoap
Newbie

Joined: 27/11/2020
Location: Germany
Posts: 3

Posted: 02:37pm 07 Jan 2021

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Hi,

i am also from Germany and ordered also in September (#2797)...hopefully will get mine soon....

But good to know that there is some response. I will wait.

Beste regards
Mike

Friet
Newbie

Joined: 16/12/2020
Location: Belgium
Posts: 13

Posted: 03:03pm 08 Jan 2021

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Hi,

If you are still waiting since September..then i'll have to be very, very patient. I ordered December 14th, order number 2996...

Distance is a bit closer..located in Belgium.

Regards,

Frank

Fabian
Newbie

Joined: 19/12/2020
Location: Germany
Posts: 9

Posted: 07:35pm 08 Jan 2021

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I think it is odd, that someone who ordered in September did not receive his order yet. I just checked and I ordered on november 7th and received it on december 10th. So how could mine be faster than yours?

Holger
Newbie

Joined: 04/11/2020
Location: Germany
Posts: 11

Posted: 09:11pm 08 Jan 2021

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My order (#2400) from July, 1 shipped August, 10

Polymath99

Newbie

Joined: 10/12/2020
Location: Germany
Posts: 2

Posted: 04:34pm 17 Jan 2021

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I ordered four items on 3 October and received the Colour Maximite 2 on 10 December so about 10 weeks....the web site said it would be a while so I'm happy to have it.... Here it is the 17th of Jan and I'm still waiting for the two Explore 28 Modules (assembled) and the MicroBridge Module (assembled). I even paid expedited shipping to Germany. It's a bit frustrating as I have asked for shipping status multiple times in emails and have heard nothing. I would think something ordered 14 weeks ago at least warrants a status update email. I have been patient... I also have a PS Labs unit and shipping was prompt and status was immediate... about one week from order to receipt from PS Labs. I would really like the Micromite.org items I paid for.
V.R. Paul

PilotPirx

Senior Member

Joined: 03/11/2020
Location: Germany
Posts: 105

Posted: 10:37am 21 Jan 2021

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I got my order #2812 from 29.9.20 yesterday together with a mail with sorry for delay.
Great work, looks and works fine. I'm glad i got it!

PilotPirx

Senior Member

Joined: 03/11/2020
Location: Germany
Posts: 105

Posted: 10:25am 02 Feb 2021

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Greetings from Brexit:
2 weeks after receiving the CMM2, I received an additional customs payment of
around 33 Euro.
I ordered the device before Brexit and it was delivered afterwards. In the past all deliveries from England were duty free.
Thank you, dear Englishmen.
Future orders only in Europe (if possible)

IanT

Senior Member

Joined: 29/11/2016
Location: United Kingdom
Posts: 116

Posted: 11:04am 02 Feb 2021

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Pros and Cons I'm afraid PP

My wife and I had our first Covid jab yesterday - so we are feeling just a little bit safer this morning and frankly have no regrets about Brexit.

Micromite 'manufacturing' is a cottage industry (both here in UK and elsewhere) so when a popular MM product causes relatively high demand there are going to be supply issues. Cottage industries don't scale easily. Unfortunate but just the way it is given the circumstances.

Regards,

IanT

Fabian
Newbie

Joined: 19/12/2020
Location: Germany
Posts: 9

Posted: 01:25pm 02 Feb 2021

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PilotPirx said
Future orders only in Europe (if possible)

According to geoffg.net the Maximite 2 is also sold from poland: https://sklep.pslabs.pl/Maximite-c91/s_lang/en. Maybe that is a future possibility for EU cititzens. Unfortunately I can only find the Deluxe version there.

Friet
Newbie

Joined: 16/12/2020
Location: Belgium
Posts: 13

Posted: 03:41pm 02 Feb 2021

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@PilotPirx,

Normally with international invoicing, Micromite should not charge you the UK VAT value. If they did, you are entitled to a refund. (if they ever want to continue doing business in Europe)

Done this a lot in the past, when importing stuff from the US or China : you don't pay the taxes of the country you are exporting from, you pay the taxes where you import into. (and that can be more than just VAT)

Micromite.org is not alone in this, a lot of UK companies are not used to this yet , and make this mistake.

But yes, when we Europeans want to buy something in the UK in the future we have to be aware of this.

matherp
Guru

Joined: 11/12/2012
Location: United Kingdom
Posts: 10590

Posted: 04:13pm 02 Feb 2021

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Quote Micromite.org is not alone in this, a lot of UK companies are not used to this yet , and make this mistake.

Micromite.org is not a vatable company so anyone who bought off them has not paid any VAT. By being non-vatable Micromite.org have to pay VAT on the goods they buy and can not re-claim it.

Please get your facts correct before you start implying error

JohnS
Guru

Joined: 18/11/2011
Location: United Kingdom
Posts: 4147

Posted: 05:27pm 02 Feb 2021

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The rules on customs payments are... various? confusing? painful? Yeah, all of those.

John

bigfix
Senior Member

Joined: 20/02/2014
Location: Austria
Posts: 129

Posted: 07:14pm 02 Feb 2021

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Quote According to geoffg.net the Maximite 2 is also sold from poland: https://sklep.pslabs.pl/Maximite-c91/s_lang/en. Maybe that is a future possibility for EU cititzens. Unfortunately I can only find the Deluxe version there.

I ordered once from Poland and before many times from micromite.org and always got excellent service

But at micromite.org I ordered before the big "rush"

The Maximite Deluxe from Piotr in Poland is excellent quality in design and is built very well

For EU PSlabs is definitely a good and fast source

elk1984

Senior Member

Joined: 11/07/2020
Location: United Kingdom
Posts: 229

Posted: 08:06pm 02 Feb 2021

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JohnS said The rules on customs payments are... various? confusing? painful? Yeah, all of those.

John

Yeah, I dread to think of all the complexity and customs stuff when I order my latest object of desire from Siwypiotr

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