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Forum Index : Microcontroller and PC projects : *Reliable* source for ILI9341 display ?

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piclover
Senior Member

Joined: 14/06/2015
Location: France
Posts: 134

Posted: 03:25am 05 Jun 2016

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Greetings,

I recently experienced quite a frustrating (infuriating, even) experience with a dishonest Chinese vendor ("worldchips" / Zhang Tao) on EBay.

I bought a couple ILI9341 2.4" touch/display panels from them last year, and since I had been satisfied with their service back then, I ordered two more a couple of months ago. Alas, the latter were received dead on arrival. The vendor kept delaying my request for reimbursement, pointing me to howtos (like if I were a novice hobbyist, even after I told them I had 35+ years of experience in computing/programming and 40+ years in electronics), and I finally asked PayPal to resolve the dispute, which they did, stating I was indeed entitled for a reimbursement, on the condition of sending back (with tracking info) the faulty devices to the vendor: problem, the cost of such a shipping back to China is over twice the cost I paid for those faulty displays !!!

So, I'm now left with two panels that will end up into the trash, and the total cost of the 4 panels (in total) I bought from "worldchips" on Ebay suddenly raised from $6 to $12 per panel !... At this price, I'm starting to wonder if it won't be wiser to buy such LCD display/touch panels from a well established supplier in Europe or USA...

So, my question is: do you guys know about any such supplier (my searches on Internet proved fruitless) ?
Or do you know a *reliable* and *honest* supplier on EBay ?
If not, won't it be a good idea to make a grouped order for all interested members of this forum, so to cut down the risks (the shipping cost for a possible return of faulty panels, or the cost for their loss being then divided by the total amount of panels that were ordered) ?

mikeb

Senior Member

Joined: 10/04/2016
Location: Australia
Posts: 174

Posted: 02:40pm 05 Jun 2016

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Hi piclover,

I used this supplier for the 2.4" and 2.8" ILI9341 -ILI9341
Didn't have a problem, although my display's weren't DOA.
This one was good for the SSD1963 -
SSD1963
Have had a problem, a couple of times, with items not turning up. Seller was always happy to accomodate but I still never got my items. In the end, because they were so cheap, I gave up and just 'red flagged' them.

That's the trouble with doing business overseas. It's a bit like gambling.
Never bet more than you can afford to lose.Edited by mikeb 2016-06-07

There are 10 kinds of people in the world.
Those that understand binary and those that don't.

piclover
Senior Member

Joined: 14/06/2015
Location: France
Posts: 134

Posted: 09:38pm 05 Jun 2016

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mikeb said Didn't have a problem, although my display's weren't DOA.
.../...
Have had a problem, a couple of times, with items not turning up. Seller was always happy to accomodate but I still never got my items.
[/quote]
Yes, that's the issue with EBay stuff from China: as long as the items are received and are in working conditions, there is no problem. But otherwise, you are screwed because either they will pretend they did send the item to you and are not responsible for them not arriving, or they will refuse to reimburse faulty items, knowing too well you won't be able to return them for an exchange given the totally asymmetrical shipping costs between China and your country (and our politicians wonder why the trade balance between China and our countries is so much in China's favour... No wonder with such a "shipping cost dumping", which adds to the well known social dumping).

[quote]That's the trouble with doing business overseas. It's a bit like gambling.
Never bet more than you can afford to lose.

Well, I've bought all sorts of goods overseas (and always with good services and guarantees from established vendors), but rarely on EBay: the latter is indeed a total lottery, thus why I'm trying to find an alternative now, via this thread...

Phil23
Guru

Joined: 27/03/2016
Location: Australia
Posts: 1667

Posted: 11:20pm 05 Jun 2016

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Have only bought 1 from this supplier.

It's fine & wann't too delayed.
Have used them for other items also.

Ordered a second one on the weekend.

Cheers.

KRZ3
Newbie

Joined: 31/12/2014
Location: United States
Posts: 38

Posted: 01:33am 06 Jun 2016

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We are actually using 2.2" IlI9341 without the touch controller in a product. We tried sourcing those screens from multiple suppliers in China for months. We even had a contact in China trying to lock down a source for us. The end result was a lot of time spent only to find out there are no reliable suppliers for those screens. We were also told that there are part shortages for making them as well. Various sales people buy up the supply from the manufacture right away so sourcing larger quantities was impossible. We got several samples and they were all different not consistent as well. In the end we are just making them ourselves. I have a good supply source for the screen with the ILI9341 chip on it, but we are making a non touch version. Maybe someone on here could do a touch design version. Just a thought.

Phil23
Guru

Joined: 27/03/2016
Location: Australia
Posts: 1667

Posted: 01:58am 06 Jun 2016

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piclover said Greetings,

I finally asked PayPal to resolve the dispute, which they did, stating I was indeed entitled for a reimbursement, on the condition of sending back (with tracking info) the faulty devices to the vendor: problem, the cost of such a shipping back to China is over twice the cost I paid for those faulty displays !!!

Had a similar situation; return postage too expensive.

Figured forget it, and didn't bother.
Some moths later PayPal refunded me as I had not accepted the sellers resolution.

Was only a sub $20.00 purchase.

Cheers.

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