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pm20
Newbie

Joined: 09/11/2014
Location: Australia
Posts: 1

Posted: 03:20pm 30 Dec 2016

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Hi All

Supported this and pledged the Assembly Kit based on the June 1 update which purportedly showed a video of the assembly process and mentioned it could be assembled in 20 minutes with minimal soldering... the video also showed the smd parts preinstalled...

Fast forward to reality... parcel arrived this week. First thing I saw was a bag of approx 100 smd parts and a partially-assembled pcb stack. Methinks something was lost in translation, I thought the smd parts would be installed as per the video, and through-hole/mechanical installation was required - not the other way around! Sorry I don't know a person alive who could install all the smd parts in 20 minutes, and soldering is far from minimal.

To say I am disappointed is an understatement. Basically this kit is useless to me.

Any other experiences? By comparison the Explore 100 kit from Rictech was a delight to build and does everything as advertised...

robert.rozee
Guru

Joined: 31/12/2012
Location: New Zealand
Posts: 2429

Posted: 05:51pm 30 Dec 2016

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pm20 said To say I am disappointed is an understatement

would you mind posting a photo or two of what you received?

with a bit of luck there may be a forum member close to where you live, who could help with the SMD assembly. you do raise a very valid point, perhaps for the next revision of the boards kiiid could move to placing all the SMD parts on a small daughterboard that can be shipped fully assembled.

cheers,
rob :-)

kiiid

Guru

Joined: 11/05/2013
Location: United Kingdom
Posts: 671

Posted: 10:15pm 30 Dec 2016

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pm20, did you expect fully assembled boards? If so, that only means the guys from the distribution warehouse have made a mistake and sent you a wrong parcel.
Shouldn't be jumping to conclusions so fast as you have. Please email CrowdSupply and they will fix it for you.
The boards are assembled, but there is a kit as well because there were people who wanted the parts only so they assemble themselves.Edited by kiiid 2017-01-01

http://rittle.org

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WhiteWizzard
Guru

Joined: 05/04/2013
Location: United Kingdom
Posts: 2932

Posted: 10:43pm 30 Dec 2016

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@kiiid,

With pm20 being the 'customer', or possibly 'an investor' to your campaign, is it not worth you personally stepping in for him to sort it out? He is already disappointed with things, so to ask him to email is probably the last thing he wants to hear!

Mistakes do happen with distribution, and a sign of 'great customer service' is how you resolve these mistakes. It is definitely worth you emailing CrowdSupply to ask what went wrong, and to get them to reassure you with the steps they are taking to make sure this mistake isn't repeated. The best products can be 'destroyed' if a 'third party' let's you down . . . .

I hope you are able to help pm20 so that he can then post about how great the Ello is . . . .

kiiid

Guru

Joined: 11/05/2013
Location: United Kingdom
Posts: 671

Posted: 10:58pm 30 Dec 2016

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Already done that...

http://rittle.org

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